The Voyago Guarantee
Your Transformation, Our Commitment
This isn't just a trip—it's a transformation. You come with an open heart and mind, and we'll deliver the reset you deserve. If something within our control doesn't go as planned, we'll make it right.
At its heart, this guarantee is about trust, respect, and genuine care for your experience. Your time away matters. It shouldn't be a gamble.
The Voyago Guarantee is our way of reassuring you that we'll make your experience everything you hoped for—and more. We stand behind every trip we create because we believe in the transformative power of genuine travel.
What's Covered
The Voyago Guarantee covers issues within our direct control:
- ✓Accommodation doesn't match description
- ✓Activities or experiences are cancelled without reasonable alternative
- ✓Trip leader fails to meet professional standards
- ✓Significant itinerary changes without consultation
- ✓Service quality falls below our premium standards
What's Not Covered
The Voyago Guarantee does not cover:
- ✗Weather conditions or natural events
- ✗Third-party services beyond our control (airlines, restaurants, etc.)
- ✗Personal health issues or pre-existing medical conditions
- ✗Changes due to government restrictions or force majeure
- ✗Traveler misconduct or violation of community guidelines
How The Guarantee Works
Before Your Trip
Familiarize yourself with your adventure:
- Read your itinerary carefully
- Review the FAQs and trip details
- Check our Terms & Conditions
- Contact us with any questions before departure
During Your Trip
If something isn't right, speak up immediately:
- Tell your Trip Leader right away—most issues can be resolved on the spot
- If you're uncomfortable speaking with your Trip Leader, contact our 24/7 support team
- Email: support@voyago.tours or WhatsApp: +62 [number]
After Your Trip
If you still feel unsatisfied after your trip:
- Contact us within 3 days of returning home
- Email: support@voyago.tours with details of your concern
- We'll review your feedback and your Trip Leader's report
- We'll respond within 7 days with a fair resolution
Resolution Options
If we determine that something within our control went wrong, we offer fair compensation:
- 50% discount voucher on another Voyago destination (valid 6 months)
- Partial refund (for significant service failures)
- Full refund (in rare cases of major issues)
- Combination of the above based on the situation
Why We Do This
We believe that travel should transform you. Not disappoint you. We hold ourselves and our Trip Leaders to the highest standards because your experience matters. We're not perfect, but we're committed to making things right when they go wrong.
"I had concerns about my experience, but Voyago listened, understood, and made it right. The way they handled my feedback showed they genuinely care about their travelers. I'm already planning my next Voyago trip."
— Exhausted Executive, Solo Traveler
Our Principles
- Transparency: We're clear about what's covered and what's not.
- Fairness: We listen to both sides and make balanced decisions.
- Speed: We respond within 7 days with a resolution.
- Care: We genuinely want you to have a transformative experience.
Need Help?
Our Customer Experience team is available 24/7 to support you:
- Email: support@voyago.tours
- WhatsApp: +628136726570
- Hours: 24/7 (24-hour response guarantee)
The Voyago Guarantee: Your Peace of Mind, Our Commitment. By booking with Voyago, you're protected by this guarantee.